HCare Services

The moment an Airbus helicopter is delivered, one of the company’s primary missions begins: providing customers with the necessary tư vấn and services đồ sộ carry out their operations efficiently, safely and cost-effectively.

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As all operators are unique, Airbus Helicopters’ customer-centric services are tailorable đồ sộ their specific needs and requirements. Users can be matched đồ sộ the best solution according đồ sộ their profile and fleet make-up.

HCare Initial

Tailored for customers starting operations with a new Airbus helicopter or taking delivery of a new aircraft type, it provides a phối of services that enables a successful entry into service with advantageous business terms

HCare In-service

For customers already operating an Airbus helicopter type, HCare In-service contracts match the services đồ sộ operators’ needs. This solution is designed đồ sộ optimize an aircraft’s maintenance, usage, and longevity.

HCare Lifetime

HCare Lifetime is for operators seeking an end-to-end package and long-term collaboration –from entry-in-service up đồ sộ the aircraft’s kết thúc of life. It assures the aircraft’s sustained value over time.

HCare First

This tailored HCare version provides concierge-style service for operators flying the corporate versions of Airbus Helicopters’ product line, providing tư vấn anywhere around the globe. It ensures the highest availability while also preserving the aircraft’s resale value.

HCare Classics

All aspects of operations with legacy aircraft are covered by a single contract with HCare Classics – a collaborative approach đồ sộ users’ fleet management that anticipates and treats issues of obsolescence and aircraft longevity.

Performance commitment levels

For each of the above plans, customers can select one of the below performance commitment levels:

Guaranteed repair

Serving as Airbus Helicopters’ commitment đồ sộ repair & overhaul (R&O) turn-around-times, the Guaranteed Repair programme is focused on R&O management at the component level. It enables operators đồ sộ contractually secure R&O turnaround times, with the goal of improving maintenance planning efficiency.

Part availability

This exchange service is based on the replacement of parts that are reaching their time between overhaul (TBO) or service life – as well as for the replacement of failed parts within short lead times. The solution is customizable and is built on fixed hourly-rate payments, thereby making maintenance expenses predictable and streamlined.

Fleet availability

The Fleet Availability program is for operators who want đồ sộ delegate some or all airworthiness and maintenance activities outside of their organization and ensure short lead times for parts deliveries. By selecting this customizable solution, fleet availability performance is contractually committed – allowing operators đồ sộ always be mission ready.